FAQs for Private Charters

• All the boats are located at the Harbourfront in Toronto, Ontario, Canada at the foot of Lower Simcoe St.
• Kajama is located at the Toronto Harbourfront on the South wall between the two piers. She is located on Queen’s Quay West behind the south parking lot on the west side of The Queen’s Quay Terminal at York St
• Obsession III and Challenge are located at the Toronto Harbourfront, on the west pier.
• Click our MAP for a specific location of each boat.

Since our cruises are private we are flexible with times.
The most common times are:

Day

Boarding 12:30 pm
Depart 1:00 pm
Return 4:00 pm
Disembark 4:30 pm
 
Evening

Boarding 6:30 pm
Depart 7:00 pm
Return 10:00 pm
Disembark 10:30 pm

Most cruises are based on 4 hours. Which means 3 hours on the water, plus a half-hour before and after for your boarding and disembarking. Cruises may be shortened or extended. Please contact our sales staff for pricing.

• The Challenge accommodates up to 70 passengers.
• The Obsession III accommodates up to 190 passengers, and we can have 120 people for a sit-down event on the main level and more seated guests upstairs.
• The Kajama accommodates up to 225 passengers and we can have 135 people for a sit-down event on the lower level with more seating upstairs.

You can obtain your own caterers to prepare your food on board. There is a charge that will be applied when bringing your own caterers. Please contact our sales staff for the surcharge amount. Your food must be prepared by a certified caterer who is regularly inspected by the Health board, and carry a “Green” pass. Your caterers must supply everything to do with the food when they cater, such as plates, utensils, serving utensils, staff to serve the food etc.

There is a DJ included on private charters within your charter fee for all our vessels. Once you book, there is a music sheet to be filled out that helps us match your music needs to the selection provided. Any special do’s and don’ts should be explained on this sheet. Digital music is played on board and you are welcome to bring on any specific songs requested by USB. You may provide your own outside DJ if you so choose, however there is a mandatory fee for a Sound Technician to be on board. They will assist your DJ during setup and breakdown and troubleshoot any sound issues during your cruise.

Our cruise coordinators are experienced in suggesting and organizing entertainment on board. Past examples are: Casinos, Karaoke, Magicians, Caricature Artists, Psychic Readers, Themes, Teambuilding, Musicians, and many more. Just about any idea you have in terms of entertainment can be fulfilled on board.

The most important details are to choose a date and boat and book immediately to secure both. We require a deposit to book the cruise. Challenge $1000, Kajama and Obsession $2000. A contract will be sent to you for your signature as well.

We accept cash, cheque, email money, Visa, MasterCard, American Express, EFT, and wire transfers.

Three weeks before your event, one of our cruise coordinators will contact you to discuss all your details. If you wish to organize your details earlier please let us know. At that time they will help you choose a menu and bar option, as well as any customized or special details needed.

Full payment is required one week prior to your cruise. Please read #8 for payment options.

We cruise in all types of weather. For our Tall Ships Kajama and Challenge have awnings on the outside deck that are put up if there is rain. You can still be outside and have a great view even while it’s raining. Obsession III has a retractable roof that we will keep closed if there is rain. All the boats also have rooms indoors that are fully enclosed.

The entrance onto the boat and the outside deck is wheelchair accessible for both Kajama and Challenge. The washrooms on Kajama, Obsession and Challenge are located inside and down a flight of stairs that are not wheelchair accessible. Our sailings can be fully enjoyed even in a wheelchair as long as washroom facilities are not needed. There are wheelchair-accessible washrooms located very close to both vessels docking locations.

Each boat has different wheelchair accessibility. Please contact our sales staff for more information about a specific vessel. Gangplank widths are as follows: Challenge 32 inches, Kajama 36 inches. Obsession III has a lip that must be stepped over when entering the main dining room (required by Transport Canada), and there is a staircase to get to the upper level.

Smoking is not permitted indoors at any time on any vessel. Smoking is permitted on the outside decks of the vessels.

We have no specific dress code, but we recommend dressy casual.  We recommend asking your organizer since the dress code is left up to each group — attire would be different for a wedding as opposed to a company staff event.  We do recommend wearing layered clothing as the climate on the lake can be unpredictable.

Yes absolutely. Every year we take thousands of children on board our vessels. We are transport Canada certified and have children’s life vests on board. It’s a great experience that children of all ages can enjoy.

Please give us a call or email us.

Our office is open Monday to Friday from 9:00am-5:30pm EST.

Our telephone numbers are: 416.260.6355 or Toll Free: 1.800.267.3866

We have a request for information form which can be filled out with your specific question.

We will do our best to get back to you asap.