{"id":422,"date":"2020-11-27T15:03:41","date_gmt":"2020-11-27T15:03:41","guid":{"rendered":"https:\/\/www.cruisetoronto.com\/?page_id=422"},"modified":"2024-04-20T17:26:51","modified_gmt":"2024-04-20T17:26:51","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.cruisetoronto.com\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<h1>FAQs<\/h1>\n<hr>\n<ul>\n<li>\n<h3>1) Where are the boats located?<\/h3>\n<div>\n<ul>\n<li>All the boats are located downtown Toronto, Ontario, Canada.<\/li>\n<li>Click our\u00a0<a href=\"https:\/\/www.cruisetoronto.com\/contact\" target=\"_self\">MAP<\/a>\u00a0for a specific location of each boat.<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>2) What time are your cruises and how long are they?<\/h3>\n<div>\n<p>Since our cruises are private we are flexible with times.<br \/>The most common times are:<\/p>\n<p><strong>Day<\/strong><\/p>\n<p>Boarding 12:30 pm<br \/>Depart 1:00 pm<br \/>Return 4:00 pm<br \/>Disembark 4:30 pm<br \/>\u00a0<br \/><strong>Evening<\/strong><\/p>\n<p>Boarding 6:30 pm<br \/>Depart 7:00 pm<br \/>Return 10:00 pm<br \/>Disembark 10:30 pm<\/p>\n<p>Most cruises are based on 4 hours. Which means 3 hours on the water, plus a half-hour before and after for your boarding and disembarking. Cruises may be shortened or extended. Please contact our sales staff for pricing.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>3) What are the capacities of your boats?<\/h3>\n<div>\n<ul>\n<li>The\u00a0<a title=\"Challenge Boat\" href=\"https:\/\/www.cruisetoronto.com\/challenge-boat\" target=\"_self\">Challenge<\/a>\u00a0accommodates up to 72 passengers.<\/li>\n<li>The\u00a0<a title=\"Obsession Boat\" href=\"https:\/\/www.cruisetoronto.com\/obsession-boat\" target=\"_self\">Obsession III<\/a>\u00a0accommodates up to 190 passengers and up to 120 people for a sit-down event.<\/li>\n<li>The\u00a0<a title=\"Kajama Boat\" href=\"https:\/\/www.cruisetoronto.com\/kajama-boat\" target=\"_self\">Kajama<\/a>\u00a0accommodates up to 225 passengers and up to 135 people for a sit-down event.<\/li>\n<\/ul>\n<\/div>\n<\/li>\n<li>\n<h3>4) Can we cater the cruise ourselves?<\/h3>\n<div>\n<p><span>You can obtain your own caterers to prepare your food on board. There is a per-person surcharge that will be applied when bringing your own caterers. Please contact our sales staff for the surcharge amount. Your food must be prepared by a certified caterer who is regularly inspected\u00a0by the Health board. Your caterers must supply everything to do with the food when they cater, such as plates, utensils, serving utensils, staff to serve the food etc.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>5) Is there a DJ on board?<\/h3>\n<div>\n<p><span>There is a DJ included on private charters within your charter fee for all our vessels. Once you book, there is a music sheet to be filled out that helps us match your music needs to the selection provided. Any special do\u2019s and don\u2019ts should be explained on this sheet. Digital music is played on board and you are welcome to bring on any specific songs requested by USB. You may provide your own outside DJ if you so choose, however there is a mandatory fee for a Sound Technician to be on board. They will assist your DJ during setup and breakdown and troubleshoot any sound issues during your cruise.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>6) What other entertainment can we have on board?<\/h3>\n<div>\n<p>Our cruise coordinators are experienced in suggesting and organizing entertainment on board. Past examples are: Casinos, Karaoke, Magicians, Caricature Artists, Psychic Readers, Themes, Teambuilding, Musicians, and many more. Just about any idea you have in terms of entertainment can be fulfilled on board.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>7) What do you need to book a cruise?<\/h3>\n<div>\n<p><span>The most important details are to choose a date and boat and book immediately to secure both. We require a deposit to book the cruise. Challenge $1000, Kajama and Obsession $2000. A contract will be sent to you for your signature as well.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>8) What forms of payment do you accept?<\/h3>\n<div>\n<p><span>We accept cash, cheque, email money, Visa, MasterCard, American Express, EFT, and wire transfers.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>9) How to book using deal voucher FAQ<\/h3>\n<div>\n<ol>\n<li>Go to <a href=\"https:\/\/www.cruisetoronto.com\">www.cruisetoronto.com<\/a><\/li>\n<li>Go to Reservations and enter quantity of deal site vouchers purchased under adult,<br \/>senior, child or infant.<\/li>\n<li>Click use gift certificate\/promotional code and enter the Groupon Redemption Codes<br \/>for each person including the dashes.<\/li>\n<li>One redemption code per line.<\/li>\n<li>Check red bar that appears to confirm all codes are valid before continuing with the<br \/>steps below.<\/li>\n<li>Fill out your name, phone number and e-mail address. The total will refresh to just the<br \/>tax, admin fee and service charge. Add payment (Make sure you fill these fields out<br \/>before pressing submit or you will get an error). Enter your phone number.<\/li>\n<li>Press submit. DO NOT hit the back arrow at any time during the reservation process.<\/li>\n<li>Once your reservation is submitted, you will receive a confirmation email from our<br \/>system. This is your ticket to get on board, not your Groupon\/deal site voucher. You can<br \/>either print off a copy of your email or show it on your smart phone at boarding.<\/li>\n<\/ol>\n<\/div>\n<\/li>\n<li>\n<h3>10) What happens after the cruise is booked?<\/h3>\n<div>\n<p><span>Three weeks before your event, one of our cruise coordinators will contact you to discuss all your details. If you wish to organize your details earlier or later please let us know. At that time they will help you choose a menu and bar option, as well as any customized or special details needed.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>11) When is full payment needed?<\/h3>\n<div>\n<p><span>Full payment is required one week prior to your cruise. Please read #8 for payment options.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>12) Do you cruise rain or shine?<\/h3>\n<div>\n<p><span>We cruise in all types of weather. We have canopies on the outside deck that are put up if there is rain. You can still be outside and have a great view even while it\u2019s raining. All the boats also have\u00a0rooms indoors that are fully enclosed.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>13) Are the boats wheelchair accessible?<\/h3>\n<div>\n<p><span>Each boat has different wheelchair accessibility. Please contact our sales staff for more\u00a0information about a specific vessel.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>14) Is smoking permitted?<\/h3>\n<div>\n<p><span>Smoking is not permitted indoors at any time on any vessel.\u00a0Smoking is permitted on the\u00a0outside decks of the vessels.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>15) What is the dress code\/appropriate attire?<\/h3>\n<div>\n<p><span>We have no specific dress code, but we recommend dressy casual.\u00a0 We recommend asking your organizer since the dress code is left up to each group \u2014\u00a0attire would be different for a wedding as opposed to a company staff event.\u00a0 We do recommend wearing layered clothing as the climate on the lake can be unpredictable.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>16) Are the boats safe for children and infants?<\/h3>\n<div>\n<p><span>Yes absolutely. Every year we take thousands of children on board our vessels. We are transport\u00a0Canada certified and have children\u2019s life vests on board. It\u2019s a great experience that children of all ages can enjoy.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>17) I have other questions!<\/h3>\n<div>\n<p><span>Please give us a call or\u00a0<\/span><a title=\"email\" href=\"mailto:info@cruisetoronto.com\" target=\"_blank\" rel=\"noopener\">email<\/a><span>\u00a0us. Our office is open Monday to Friday from 9:00am-5:00pm EST.<\/span><br \/><span>Our telephone numbers are: 416.260.6355 or Toll Free: 1.800.267.3866<\/span><\/p>\n<p><span>We have a\u00a0<\/span><a title=\"Request Boat Cruise Info\" href=\"https:\/\/www.cruisetoronto.com\/request-info\">request for information form<\/a><span>\u00a0which can be filled out with your specific question.<\/span><br \/><span>We will do our best to get back to you asap.<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"xsmall\",\"padding_remove_bottom\":false,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"xsmall\",\"position_sticky_breakpoint\":\"m\",\"style\":\"tile-default\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"FAQs\",\"title_decoration\":\"line\",\"title_element\":\"h1\",\"title_style\":\"h1\"}},{\"type\":\"divider\",\"props\":{\"divider_element\":\"hr\"}},{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"content_dropcap\":false,\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ul>\\n\n\n<li>All the boats are located downtown Toronto, Ontario, Canada.<\\\/li>\\n\n\n<li>Click our\\u00a0<a href=\\\"https:\\\/\\\/www.cruisetoronto.com\\\/contact\\\" target=\\\"_self\\\">MAP<\\\/a>\\u00a0for a specific location of each boat.<\\\/li>\\n<\\\/ul>\",\"title\":\"1) Where are the boats located?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Since our cruises are private we are flexible with times.<br \\\/>The most common times are:<br \\\/><br \\\/><strong>Day<\\\/strong><\\\/p>\\n\n\n<p>Boarding 12:30 pm<br \\\/>Depart 1:00 pm<br \\\/>Return 4:00 pm<br \\\/>Disembark 4:30 pm<br \\\/>\\u00a0<br \\\/><strong>Evening<\\\/strong><\\\/p>\\n\n\n<p>Boarding 6:30 pm<br \\\/>Depart 7:00 pm<br \\\/>Return 10:00 pm<br \\\/>Disembark 10:30 pm<br \\\/><br \\\/>Most cruises are based on 4 hours. Which means 3 hours on the water, plus a half-hour before and after for your boarding and disembarking. Cruises may be shortened or extended. Please contact our sales staff for pricing.<\\\/p>\",\"title\":\"2) What time are your cruises and how long are they?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ul>\\n\n\n<li>The\\u00a0<a title=\\\"Challenge Boat\\\" href=\\\"https:\\\/\\\/www.cruisetoronto.com\\\/challenge-boat\\\" target=\\\"_self\\\">Challenge<\\\/a>\\u00a0accommodates up to 72 passengers.<\\\/li>\\n\n\n<li>The\\u00a0<a title=\\\"Obsession Boat\\\" href=\\\"https:\\\/\\\/www.cruisetoronto.com\\\/obsession-boat\\\" target=\\\"_self\\\">Obsession III<\\\/a>\\u00a0accommodates up to 190 passengers and up to 120 people for a sit-down event.<\\\/li>\\n\n\n<li>The\\u00a0<a title=\\\"Kajama Boat\\\" href=\\\"https:\\\/\\\/www.cruisetoronto.com\\\/kajama-boat\\\" target=\\\"_self\\\">Kajama<\\\/a>\\u00a0accommodates up to 225 passengers and up to 135 people for a sit-down event.<\\\/li>\\n<\\\/ul>\",\"title\":\"3) What are the capacities of your boats?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>You can obtain your own caterers to prepare your food on board. There is a per-person surcharge that will be applied when bringing your own caterers. Please contact our sales staff for the surcharge amount. Your food must be prepared by a certified caterer who is regularly inspected\\u00a0by the Health board. Your caterers must supply everything to do with the food when they cater, such as plates, utensils, serving utensils, staff to serve the food etc.<\\\/span><\\\/p>\",\"title\":\"4) Can we cater the cruise ourselves?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>There is a DJ included on private charters within your charter fee for all our vessels. Once you book, there is a music sheet to be filled out that helps us match your music needs to the selection provided. Any special do\\u2019s and don\\u2019ts should be explained on this sheet. Digital music is played on board and you are welcome to bring on any specific songs requested by USB. You may provide your own outside DJ if you so choose, however there is a mandatory fee for a Sound Technician to be on board. They will assist your DJ during setup and breakdown and troubleshoot any sound issues during your cruise.<\\\/span><\\\/p>\",\"title\":\"5) Is there a DJ on board?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p>Our cruise coordinators are experienced in suggesting and organizing entertainment on board. Past examples are: Casinos, Karaoke, Magicians, Caricature Artists, Psychic Readers, Themes, Teambuilding, Musicians, and many more. Just about any idea you have in terms of entertainment can be fulfilled on board.<\\\/p>\",\"title\":\"6) What other entertainment can we have on board?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>The most important details are to choose a date and boat and book immediately to secure both. We require a deposit to book the cruise. Challenge $1000, Kajama and Obsession $2000. A contract will be sent to you for your signature as well.<\\\/span><\\\/p>\",\"title\":\"7) What do you need to book a cruise?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>We accept cash, cheque, email money, Visa, MasterCard, American Express, EFT, and wire transfers.<\\\/span><\\\/p>\",\"title\":\"8) What forms of payment do you accept?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<ol>\\n\n\n<li>Go to <a href=\\\"https:\\\/\\\/www.cruisetoronto.com\\\">www.cruisetoronto.com<\\\/a><\\\/li>\\n\n\n<li>Go to Reservations and enter quantity of deal site vouchers purchased under adult,<br \\\/>senior, child or infant.<\\\/li>\\n\n\n<li>Click use gift certificate\\\/promotional code and enter the Groupon Redemption Codes<br \\\/>for each person including the dashes.<\\\/li>\\n\n\n<li>One redemption code per line.<\\\/li>\\n\n\n<li>Check red bar that appears to confirm all codes are valid before continuing with the<br \\\/>steps below.<\\\/li>\\n\n\n<li>Fill out your name, phone number and e-mail address. The total will refresh to just the<br \\\/>tax, admin fee and service charge. Add payment (Make sure you fill these fields out<br \\\/>before pressing submit or you will get an error). Enter your phone number.<\\\/li>\\n\n\n<li>Press submit. DO NOT hit the back arrow at any time during the reservation process.<\\\/li>\\n\n\n<li>Once your reservation is submitted, you will receive a confirmation email from our<br \\\/>system. This is your ticket to get on board, not your Groupon\\\/deal site voucher. You can<br \\\/>either print off a copy of your email or show it on your smart phone at boarding.<\\\/li>\\n<\\\/ol>\",\"title\":\"9) How to book using deal voucher FAQ\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Three weeks before your event, one of our cruise coordinators will contact you to discuss all your details. If you wish to organize your details earlier or later please let us know. At that time they will help you choose a menu and bar option, as well as any customized or special details needed.<\\\/span><\\\/p>\",\"title\":\"10) What happens after the cruise is booked?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Full payment is required one week prior to your cruise. Please read #8 for payment options.<\\\/span><\\\/p>\",\"title\":\"11) When is full payment needed?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>We cruise in all types of weather. We have canopies on the outside deck that are put up if there is rain. You can still be outside and have a great view even while it\\u2019s raining. All the boats also have\\u00a0rooms indoors that are fully enclosed.<\\\/span><\\\/p>\",\"title\":\"12) Do you cruise rain or shine?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Each boat has different wheelchair accessibility. Please contact our sales staff for more\\u00a0information about a specific vessel.<\\\/span><\\\/p>\",\"title\":\"13) Are the boats wheelchair accessible?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Smoking is not permitted indoors at any time on any vessel.\\u00a0Smoking is permitted on the\\u00a0outside decks of the vessels.<\\\/span><\\\/p>\",\"title\":\"14) Is smoking permitted?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>We have no specific dress code, but we recommend dressy casual.\\u00a0 We recommend asking your organizer since the dress code is left up to each group \\u2014\\u00a0attire would be different for a wedding as opposed to a company staff event.\\u00a0 We do recommend wearing layered clothing as the climate on the lake can be unpredictable.<\\\/span><\\\/p>\",\"title\":\"15) What is the dress code\\\/appropriate attire?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Yes absolutely. Every year we take thousands of children on board our vessels. We are transport\\u00a0Canada certified and have children\\u2019s life vests on board. It\\u2019s a great experience that children of all ages can enjoy.<\\\/span><\\\/p>\",\"title\":\"16) Are the boats safe for children and infants?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Please give us a call or\\u00a0<\\\/span><a title=\\\"email\\\" href=\\\"mailto:info@cruisetoronto.com\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">email<\\\/a><span>\\u00a0us. Our office is open Monday to Friday from 9:00am-5:00pm EST.<\\\/span><br \\\/><span>Our telephone numbers are: 416.260.6355 or Toll Free: 1.800.267.3866<\\\/span><br \\\/><br \\\/><span>We have a\\u00a0<\\\/span><a title=\\\"Request Boat Cruise Info\\\" href=\\\"https:\\\/\\\/www.cruisetoronto.com\\\/request-info\\\">request for information form<\\\/a><span>\\u00a0which can be filled out with your specific question.<\\\/span><br \\\/><span>We will do our best to get back to you asap.<\\\/span><\\\/p>\",\"title\":\"17) I have other questions!\"}}]},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<h1>Frequently Asked Questions<\\\/h1>\\n\n\n<p>\\u00a0\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ1\\\">1) \\u00a0Where are the boats located?<\\\/a><br \\\/>\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ2\\\">\\u00a02) \\u00a0What time are your cruises and how long are they?<\\\/a><br \\\/>\\u00a0\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ3\\\">3) \\u00a0What are the capacities of your boats?<\\\/a><br \\\/>\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ4\\\">\\u00a04) \\u00a0Can we cater the cruise ourselves?<\\\/a><br \\\/>\\u00a0\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ5\\\">5) \\u00a0Is there a DJ on board?<\\\/a><br \\\/>\\u00a0\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ6\\\">6) \\u00a0What other entertainment can we have on board?<\\\/a><br \\\/>\\u00a0\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ7\\\">7) \\u00a0What do you need to book a cruise?<\\\/a><br \\\/>\\u00a0\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ8\\\">8) \\u00a0What forms of payment do you accept?<\\\/a><br \\\/>\\u00a0\\u00a0<a href=\\\"\\\/frequently-asked-questions#FAQ9\\\">9) \\u00a0What happens after the cruise is booked?<\\\/a><br \\\/><a href=\\\"\\\/frequently-asked-questions#FAQ10\\\">10) \\u00a0When is full payment needed?<\\\/a><br \\\/><a href=\\\"\\\/frequently-asked-questions#FAQ11\\\">11) \\u00a0Do you cruise rain or shine?<\\\/a><br \\\/><a href=\\\"\\\/frequently-asked-questions#FAQ12\\\">12) \\u00a0Are the boats wheelchair accessible?<\\\/a><br \\\/><a href=\\\"\\\/frequently-asked-questions#FAQ13\\\">13) \\u00a0Is smoking permitted?<\\\/a><br \\\/><a href=\\\"\\\/frequently-asked-questions#FAQ14\\\">14) \\u00a0What is the dress code\\\/appropriate attire?<\\\/a><br \\\/><a href=\\\"\\\/frequently-asked-questions#FAQ15\\\">15) \\u00a0Are the boats safe for children and infants?\\u00a0<\\\/a><br \\\/><a href=\\\"\\\/frequently-asked-questions#FAQ16\\\">16) \\u00a0I have other questions!<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ1\\\" name=\\\"FAQ1\\\"><\\\/a>1) Where are the boats located?<\\\/h2>\\n\n\n<ul>\\n\n\n<li>All the boats are located downtown Toronto, Ontario, Canada.<\\\/li>\\n\n\n<li>Click our\\u00a0<a href=\\\"\\\/contact\\\" target=\\\"_self\\\">MAP<\\\/a>\\u00a0for a specific location of each boat.<\\\/li>\\n<\\\/ul>\\n\n\n<p><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ2\\\" name=\\\"FAQ2\\\"><\\\/a>2) What time are your cruises and how long are they?<\\\/h2>\\n\n\n<p>Since our cruises are private we are flexible with times.<br \\\/>The most common times are:<br \\\/><br \\\/><strong>Day<\\\/strong><\\\/p>\\n\n\n<p>Boarding 12:30 pm<br \\\/>Depart 1:00 pm<br \\\/>Return 4:00 pm<br \\\/>Disembark 4:30 pm<br \\\/>\\u00a0<br \\\/><strong>Evening<\\\/strong><\\\/p>\\n\n\n<p>Boarding 6:30 pm<br \\\/>Depart 7:00 pm<br \\\/>Return 10:00 pm<br \\\/>Disembark 10:30 pm<br \\\/><br \\\/>Most cruises are based on 4 hours. Which means 3 hours on the water, plus a half-hour before and after for your boarding and disembarking. Cruises may be shortened or extended. Please contact our sales staff for pricing.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ3\\\" name=\\\"FAQ3\\\"><\\\/a>3) What are the capacities of your boats?<\\\/h2>\\n\n\n<ul>\\n\n\n<li>The\\u00a0<a title=\\\"Challenge Boat\\\" href=\\\"\\\/challenge-boat\\\" target=\\\"_self\\\">Challenge<\\\/a>\\u00a0accommodates up to 72 passengers.<\\\/li>\\n\n\n<li>The\\u00a0<a title=\\\"Obsession Boat\\\" href=\\\"\\\/obsession-boat\\\" target=\\\"_self\\\">Obsession III<\\\/a>\\u00a0accommodates up to 190 passengers and up to 120 people for a sit-down event.<\\\/li>\\n\n\n<li>The\\u00a0<a title=\\\"Kajama Boat\\\" href=\\\"\\\/kajama-boat\\\" target=\\\"_self\\\">Kajama<\\\/a>\\u00a0accommodates up to 225 passengers and up to 135 people for a sit-down event.<\\\/li>\\n<\\\/ul>\\n\n\n<p><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ4\\\" name=\\\"FAQ4\\\"><\\\/a>4) Can we cater the cruise ourselves?<\\\/h2>\\n\n\n<p>You can obtain your own caterers to prepare your food on board. There is a per-person surcharge that will be applied when bringing your own caterers. Please contact our sales staff for the surcharge amount. Your food must be prepared by a certified caterer who is regularly inspected\\u00a0by the Health board. Your caterers must supply everything to do with the food when they cater, such as plates, utensils, serving utensils, staff to serve the food etc.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ5\\\" name=\\\"FAQ5\\\"><\\\/a>5) Is there a DJ on board?<\\\/h2>\\n\n\n<p><span>There is a DJ included on private charters within your charter fee for all our vessels. Once you book, there is a music sheet to be filled out that helps us match your music needs to the selection provided. Any special do\\u2019s and don\\u2019ts should be explained on this sheet. Digital music is played on board and you are welcome to bring on any specific songs requested by USB. You may provide your own outside DJ if you so choose, however there is a mandatory fee for a Sound Technician to be on board. They will assist your DJ during setup and breakdown and troubleshoot any sound issues during your cruise.<\\\/span><br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ6\\\" name=\\\"FAQ6\\\"><\\\/a>6) What other entertainment can we have on board?<\\\/h2>\\n\n\n<p>Our cruise coordinators are experienced in suggesting and organizing entertainment on board. Past examples are:\\u00a0Casinos, Karaoke, Magicians, Caricature Artists, Psychic Readers, Themes, Teambuilding, Musicians, and many more. Just about any idea you have in terms of entertainment can be fulfilled on board.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ7\\\" name=\\\"FAQ7\\\"><\\\/a>7) What do you need to book a cruise?<\\\/h2>\\n\n\n<p>The most important details are to choose a date and boat and book immediately to secure both. We require a deposit to book the cruise. Challenge $1000, Kajama and Obsession $2000. A contract will be sent to you for your signature as well.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ8\\\" name=\\\"FAQ8\\\"><\\\/a>8) What forms of payment do you accept?<\\\/h2>\\n\n\n<p>We accept cash, cheque, email money, Visa, MasterCard, American Express, EFT, and wire transfers.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ9\\\" name=\\\"FAQ9\\\"><\\\/a>9) What happens after the cruise is booked?<\\\/h2>\\n\n\n<p>Three weeks before your event, one of our cruise coordinators will contact you to discuss all your details. If you wish to organize your details earlier or later please let us know. At that time they will help you choose a menu and\\u00a0bar option, as well as any customized or special details needed.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ10\\\" name=\\\"FAQ10\\\"><\\\/a>10) When is full payment needed?<\\\/h2>\\n\n\n<p>Full payment is required one week prior to your cruise. Please read #8 for payment options.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ11\\\" name=\\\"FAQ11\\\"><\\\/a>11) Do you cruise rain or shine?<\\\/h2>\\n\n\n<p>We cruise in all types of weather. We have canopies on the outside deck that are put up if there is rain. You can still be outside and have a great view even while it\\u2019s raining. All the boats also have\\u00a0rooms indoors that are fully enclosed.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ12\\\" name=\\\"FAQ12\\\"><\\\/a>12) Are the boats wheelchair accessible?<\\\/h2>\\n\n\n<p>Each boat has different wheelchair accessibility. Please contact our sales staff for more\\u00a0information about a specific vessel.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ13\\\" name=\\\"FAQ13\\\"><\\\/a>13) Is smoking permitted?<\\\/h2>\\n\n\n<p>Smoking is not permitted indoors at any time on any vessel.\\u00a0Smoking is permitted on the\\u00a0outside decks of the vessels.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ14\\\" name=\\\"FAQ14\\\"><\\\/a>14) What is the dress code\\\/appropriate attire?<\\\/h2>\\n\n\n<p>We have no specific dress code, but we recommend dressy casual.\\u00a0 We recommend asking your organizer since the dress code is left up to each group --\\u00a0attire would be different for a wedding as opposed to a company staff event.\\u00a0 We do recommend wearing layered clothing as the climate on the lake can be unpredictable.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ15\\\" name=\\\"FAQ15\\\"><\\\/a>15) Are the boats safe for children and infants?<\\\/h2>\\n\n\n<p>Yes absolutely. Every year we take thousands of children on board our vessels. We are transport\\u00a0Canada certified and have children's life vests on board. It's a great experience that children of all ages can enjoy.<br \\\/><br \\\/><a href=\\\"\\\/frequently-asked-questions#top\\\">back to top<\\\/a><\\\/p>\\n\n\n<h2><a id=\\\"FAQ16\\\" name=\\\"FAQ16\\\"><\\\/a>16) I have other questions!<\\\/h2>\\n\n\n<p>Please give us a call or\\u00a0<a title=\\\"email\\\" href=\\\"mailto:info@cruisetoronto.com\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">email<\\\/a>\\u00a0us. Our office is open Monday to Friday from 9:00am-5:00pm EST.<br \\\/>Our telephone numbers are: 416.260.6355 or Toll Free: 1.800.267.3866<br \\\/><br \\\/>We have a\\u00a0<a title=\\\"Request Boat Cruise Info\\\" href=\\\"\\\/request-info\\\">request for information form<\\\/a>\\u00a0which can be filled out with your specific question.<br \\\/>We will do our best to get back to you asap.<\\\/p>\",\"margin\":\"default\",\"status\":\"disabled\"}}]}],\"props\":{\"column_gap\":\"small\"}}],\"modified\":\"2020-11-27T13:02:08.883Z\",\"name\":\"Home full with sidebar\"}],\"version\":\"4.3.11\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>FAQs 1) Where are the boats located? All the boats are located downtown Toronto, Ontario, Canada. Click our\u00a0MAP\u00a0for a specific location of each boat. 2) What time are your cruises and how long are they? Since our cruises are private we are flexible with times.The most common times are: Day Boarding 12:30 pmDepart 1:00 pmReturn [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions | Boat Cruise Toronto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cruisetoronto.com\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | Boat Cruise Toronto\" \/>\n<meta property=\"og:description\" content=\"FAQs 1) Where are the boats located? 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